QNUK Level 2 Award in Conflict Management (RQF)

Course Outline

This qualification is aimed those working in a customer or service user facing role who may need to recognise the contributing factors, signs and causes of conflict and how to deescalate conflict situations without physical intervention. The qualification supports a role in the workplace.
This qualification is based on shared units and is recognised throughout a range of sectors as an ideal, foundation qualification for managing conflict in the work environment.